Frequently Asked Questions

Yes. We issue secure electronic prescriptions and same-day medical certificates valid across Portugal and the EU.

WHI is a private clinic. Many insurance policies may reimburse you for out-of-network care when you claim using our official invoices.

We provide detailed invoices for all claims.

Our team speaks English (and Portuguese).

Let us know in advance if any translation is needed.

Yes - WHI supports patients living anywhere in the EU.

Your consultation is in English (or Portuguese) and your prescription complies with Directive 2012/52/EU.

You can fill it at any pharmacy across the Union (paper or digital ePrescription where available).

You can cancel or reschedule up to 24 hours before your appointment for a full refund.

Cancellations after that incur a fee as per the posted Refund Policy.

Yes. All of our Vital Blueprint Consultations and our follow-up visits are done via secure video consults, perfect for travel or remote living.